Today, the field service industry trends are focusing on making processes more profit generating. As a result, the field service companies need to implement several best practice and technologies. To that end, automation of services, along with mobility for the field service technicians are being seen as the two most significant shifts in today’s field service offerings.
Working with real-time data helps field technicians to access essential customer and case information from anywhere in the world. Alongside, automated services are also helping field service companies to improve their first-time fix rates. Field service is no longer reactive; it is proactive. If the goal is to empower technicians, increase customer engagement, and transform field service into a profit-generating arm of the business, learning about these growing field industry trends is only part of the process.
In order to help these industries better navigate the field service arena, a distinguished panel of CEOs, CIOs, VCs, and analysts along with the CIO Applications Europe editorial board has selected the leading field service consulting companies. We have evaluated and shortlisted organizations that have significantly stood out as some of the most prominent companies in the field service arena for the year 2019. The organizations featured in this issue through their business knowledge and industry prowess has have established their eminence in the field service sector.
We present to you CIO Applications Europe’s “Top 10 Field Service Consulting Companies – 2019."