For the longest time, the field service sector managed its operations manually. However, with the emergence of technologies like cloud, IoT, and big data, commanding substantial integration within mainstream field service operations, the industry has undergone a significant makeover. The industry is gradually ascending into a new dimension of technological sophistication where analytics, mobility, and interoperability complement the fundamentals of modern-day field services.
The innovation aspect of the field service industry has always aligned with its end goal of enhancing workforce productivity, customer satisfaction, and collaboration between field services technicians and its supervisors. With continual development of technology like predictive analytics, AR/VR, and AI, field service solution providers are witnessing an all-new pace of the industry growth. The accelerated market growth keeps them on the edge of continuous optimisation cycles to remain the best in the market.
Solutions with field service automation capabilities are proving to generate faster revenue while reducing costs, and increasing productivity levels. These solutions are dedicated to providing quality, accuracy, and consistency. That being said, the AI-enabled solutions are also simplifying service appointments, while AR is allowing field managers to have unprecedented visibility at the worksites.
One of the emerging trends to quickly and accurately respond to service requests is mobility. The proliferation of mobile devices and IoT are playing a critical role in offering efficient field services. By delivering real-time data to field technicians, they can access essential customer and case information for faster task processing. At this juncture, there is a wide array of solution providers entering the industry with a set of advanced and integrated field service solution offerings. By embracing the innovative and result-driven technology strategies, these field service solution providers are driven to optimise field operations while offering seamless user experience.
To help companies navigate through the best-of-breed field service solutions provider, CIO Applications Europe has compiled this edition of top 10 field service solution providers. Through a distinguished panel comprised of CIOs, VCs, industry analysts, and CIO Applications Europe’s editorial panel, we have evaluated and shortlisted 10 organisations that have significantly stood out as some of the most prominent players in the field service arena for the year 2019. The organisations featured in this issue through their business knowledge and industry prowess have established their eminence in the field service sector.
We present to you CIO Applications Europe’s “Top 10 Field Service Solution Providers – 2019.”