For the longest known time, field service sector meant manual operations with physical repairs and fixes on site. However, emerging technologies like the IoT, cloud and Artificial Intelligence (AI) have contributed significantly towards the makeover of field services landscape.
Modern day FSM tools comprise of technologies coupled with long term, contractual arrangements that will prove beneficial for both customers and service providers alike. In the wake of COVID-19, the estimated growth of FSM across end-user segments is expected to rise as the pandemic restricts the industry professionals and stakeholders from managing their fieldwork remotely. The global Field Service Management market was valued at USD 2.85 billion in 2019, and is expected to reach USD 7.10 billion by 2026, registering a CAGR of 15.4 percent during the period 2021-2026.
Field service industry has constantly supported the enhancement of customer satisfaction and work force productivity. FSM software is being used by managers to assign field tasks to workers and monitor the progress. The software supports virtual services, which is the need of the hour. Remote diagnostics is improving field service productivity and augmenting customer relationships while saving the business time and money. AI and machine learning (ML) are helping providers with scheduling services and provide a timeline to completion when part availability is often unreliable. An AI system can analyze an error code provided by the customer orthe device to determine what parts are typically needed to complete the repair. Moreover, by utilizing a blended workforce of both employees and third-party technicians, field service companies are better able to balance this fluctuating workload without a break in service for their customers in need.
FSM Software unifies multiple functions and services and accelerated market growth pushes them for continuous optimization cycles to lead the market. To help companies navigate and opt for the best FSM solution providers, CIOApplications Europe has compiled this edition comprising of the most prominent field services companies. This edition also consists of advices and insights from industry experts for aspiring CIOs and CXOs.
We present to you, CIOApplications Europe’s “Top 10 Field Services Companies - 2021”