Optimize My Day: Field Service Management Made Simple and Easy
Frank Klomp, CEO & Managing Director
For any field service company, in addition to providing cutting-edge technology that enhances operations, the biggest differentiator lies in being able to deliver agile and efficient field service processes that promote customer satisfaction. A stellar field service not only sets a company apart but also plays a significant role in generating new revenue streams and driving profits. Consequently, to offer effective field service, businesses must ensure seamless coordination with various teams and departments to enable a consistent flow of information. However, this is where often gaps remain that impact the coordination and hinder the abilities of the field workers. The need of the hour is the right set of tools that offer service technicians access to the right information, at any time, from anywhere.
Enter Düsseldorf-based German firm, Optimize My Day. The company offers an innovative cloud-based solution that streamlines the entire lifecycle of field service operations, making it easier for field staff members to engage with customers and cater to their demands without any hassle. Frank Klomp, CEO of Optimize My Day says, “Our turnkey mobile workforce solution OMD Go optimises routes and schedules, provides smart mobile order processing and customer service, as well as many other aspects of mobile processes.”
At the core of this high-performance solution, planning algorithms help in strategising and processing task assignments, providing support for installations, maintenance and repair or other services such as inspections and deliveries. The optimisation of the mobile processes is measured by key performance indicators (KPI) such as travel times and distances, waiting and idle times, SLA fulfilment, and missed appointments. OMD Go users receive an overview of the core figures relevant to planners and managers—in the office and on-the-go. Additionally, the solution is easy to implement and integrates seamlessly into any of the existing IT infrastructures and is ready for immediate use.
As repairs and maintenance services become more complex than ever, the need for an efficient planning control system has become a bare necessity. With solutions like OMD Go that allow field staff to devote their full attention to their tasks, this demand is met successfully. OMD Go “knows” which staff is suitable for which order and schedules their assignments in a cost-effective manner.
Furthermore, the solution also frees up time for planners and enables them to use it to respond to unexpected events. “What differentiates us from other providers is that we have a solid mix of tools that go along the entire lifecycle of a task,” informs Klomp. OMD Go is optimally suited for constrained planning of customer visits and mobile order management, tour planning, and optimisation of field staff assignments. OMD Go’s operational dashboard provides real-time analytics and data that allow service companies to drive result-oriented success strategies. OMD Go’s mobile application enables the field service employee to work on his daily agenda, document his work, and interact with the end-customer within an app that is perfectly fitted to the mobile worker’s device. The workflow of OMD Mobile can be easily adapted to the processes of each company. Navigation, scanning functionalities, and support of large locations complete the entire package of OMD Mobile.
Since the end of 2019, Optimize My Day has processed about 1.5 million work orders per month. “We consider ourselves not just as a solution provider but as a partner that works hand-in-hand with our customer to help them handle and deliver their services successfully,” states Klomp. Currently, Optimize My Day is working on extending OMD Go to cater to companies with smaller teams. Alongside, the firm is also looking to making its solutions completely self-serviceable. “With just a click on a button, our clients will be able to go forward and configure their mobile process themselves,” concludes Klomp.