LogObject: End-to-End Dynamic Field Service Management

Albert Schoeppl, Head of Sales and Marketing

“Economic success in field service segments relies on maximising the efficiency of all available resources,” says Albert Schoeppl, head of sales and marketing at LogObject. However, organisations operating in such industries often employ less qualified personnel in the back office as well as on the field, who need to be more efficient in order to fulfil the organisational objectives. This creates a need for software solutions that support an enterprise to manage the business while keeping up with quality and maintaining a robust and secure process environment. This is exactly where LogObject’s expertise comes into play.

Founded in 1998 by Roberto Rossi (M.Sc. IT & Logistics from ETH Zurich), LogObject specialises in effectively managing work orders in the logistics, workforce management, and field services segments with extensive process knowledge coupled with over two decades of experience. LogObject utilises a unique methodology— industrialisation of the service chain—to fragment the tasks of a single work order placed by a client. This allows the company to make real-time decisions based on the available resources for field service.

LogObject’s expertise lies in the field service segment where it supports the planning, disposition and the E2E fulfilment of work orders such as service and maintenance of construction machines.

The firm has developed an adaptive engine—mLogistics—which governs the logistic based processing of all kinds of tasks and orders in real time. Built using highly optimised intelligent algorithms, mLogistics works as a unique scheduling engine that continuously calculates and re-calculates availability of technicians based on their skills and location. The platform also updates material delivery status, initiates customer invoicing, and automatically supervises the material replacement requests via mobile communications. In case of any mishap, mLogistics changes the status of the work orders and re-schedules the service delivery within minutes. Another differentiating factor of the solution is its ability to employ the intelligence of all the existing IT systems as far as possible to maximise the investments made by businesses and minimise the volume of new investments. In a nutshell, LogObject optimises the clients’ processes and workflows by leveraging various capabilities and functionalities of mLogistics. “LogObject is not a common software company but a real partner with specific industry knowledge and a complete functional suite, which is of great advantage when it comes to solving difficult service challenges in a short period of time,” adds Schoeppl.

The company has helped multiple firms across industries streamline their field service operations by ensuring transparent communication with their customers and real-time monitoring of all resources. In an instance, Switzerland’s leading telecommunications provider, Swisscom, partnered with LogObject to upgrade its scheduling system and enhance the productivity of the field engineers. LogObject implemented mLogistics for the client, allowing their technicians to receive online real-time updates pertaining to work orders. LogObject also saved half of operational expenditure in this particular space by implementing mLogistics. Additionally, the firm integrated the client’s inventory with their spare parts management system, which significantly reduced manual work carried out by service engineers. Over the past two decades, these functionalities of mLogistics have been recognised and adopted by a myriad of organisations in the services space.

The company further plans to widen its client base by focusing on catering to the needs of railways and utility markets that it has recently ventured into. On the geographical front, LogObject envisions further expanding to Germany, Austria, and the UK along with Southern and Eastern Europe. The firm seeks to continue its journey of eliminating the challenges that have been prevalent in the field services landscape for years.