KORE: Comprehensive, Technology- Agnostic Approach for Connectivity
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Sunder Somasundaram, SVP of Pre-Sales and Solution Engineering
The advent of Internet of Things (IoT) and automation in Field Service management (FSM) means that executives need look no further than connected, intelligent devices for collating their inestimable data. IoT enables this functionality, by assisting organisations to raise a flag if an asset is broken or needs maintenance, and route the work order automatically to a field technician. “A lot of companies are struggling to identify how they move their customers from using a clipboard to a fully digitised ecosystem. This is where KORE becomes the aggregator and helps customers with their IoT devices’ connectivity demands," states Sunder Somasundaram, the SVP of Pre-Sales and Solution Engineering of KORE. The company specialises in acting as a trusted advisor and single-source provider for pro-services, devices, connectivity and other hardware components to its customers via a single partnership.
KORE was started more than 15 years ago, at a time when most carriers had only started selling connectivity plans and devices, such as cell phones, to the consumer space. The company understood the growing potential of the IoT market and decided to go to market with the Mobile Virtual Network Operator (MVNO) model, delivering global, multi-carrier connectivity services that IoT providers required. Since then, KORE has built upon this foundation to expand its offerings to a complete set of IoT deployment, management, and sustainment solutions that add greater simplicity to IoT implementations and ultimately enable customers to accelerate speed-to-market and maximise their returns on IoT investments.
Our foundation is based on connectivity, but over the years we have built an arsenal of tools that allow us to develop a full-blown solution from an end to end perspective
In 2016, KORE acquired Wyless, a company operating in a similar space within IoT, that helped them expand their global footprint into Europe. Further bolstering its European presence, KORE acquired ASPIDER-NGI in 2018 to introduce innovative managed network services and solutions as well as eSIM capabilities. “Our foundation is based on connectivity, but over the years we have built an arsenal of tools that allow us to develop a full-blown solution from concept, to deployment, to ongoing management,” asserts Somasundaram. He adds that a lot of their customers offering field service applications have outsourced a considerable amount of activities related to deploying their solutions. On behalf of their clients, KORE procures and provisions hardware and IoT devices—including staging and configuration of connectivity services and desired software applications— and also handles logistical and operational processes for improved scalability. The company can thus assist customers to simplify and manage their entire IoT deployment lifecycle and maintain long-term IoT success. As an independent provider, KORE relies on a technology-agnostic approach that helps them achieve transformative business performance through IoT by enabling connected solutions for a broad range of industries and use cases.
One of KORE's clients, a small field service operator, required a comprehensive set of products and services to facilitate their field service application. They initially intended to use a mobile phone for to host their app and were unaware of the industry requirements at the time that prohibited this strategy. Initially, KORE worked with them to develop a new strategy, leveraging their close partnership with Samsung to deliver Samsung Galaxy tablets with the accessories needed to protect the devices and ensure optimal functionality. The company provided their client with a suite of professional services to deploy these tablets to ensure everything was properly staged, kitted, and provisioned to the appropriate connectivity carrier and plan for an “out-of-the-box” experience. In addition to delivering the devices, network connectivity services, and professional deployment services, KORE also provided and pre-installed the Samsung Knox Mobile Device Management (MDM) software to add an extra layer of security and control. By off-loading these activities to KORE, the field services client was empowered to focus on their core competencies and what matters most to their business and end customers.