blue-zone AG: Empowering Field Force with Mobile and Cloud Computing
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Richard Mayr, CEO
While digitalization touches every industry, making businesses more efficient, cloud computing and mobile technology are at the forefront of this revolution. The impact of these technologies on field service has redefined how field service technicians work. Sensing an opportunity, forward-looking organizations are empowering their mobile workforce with data for improving service efficiency. However, there’s a glitch. Most companies operate within a numerous and heterogeneous landscape of IT systems. While building a mobile solution requires either a rollout of a homogenous system or self-built solution, the challenge for these organizations boils down to bringing qualified personnel onboard, which further demands high investment. Moreover, a self-built solution entails long implementation times due to try-and-error approach and can also lead to business risks.
blue-zone AG, specializing in the development of digital sales and service systems using cloud and mobile computing, brings a game-changing, out-of-the-box solution that integrates data from their existing systems, minimizing their investment risk. For field service professionals, blue-zone AG developed a mobile solution in conjunction with powerful and highly-scalable cloud technology—an all-encompassing polumana service app, for iPhone, iPad and Windows tablets, to deliver profitable maintenance service with mobile field sales force management. The service app allows companies to control the on-site deployment of their field service team and accelerate the process. The app’s functionality covers the entire job cycle— from receiving an order to invoicing and capturing an electronic signature. “On mobilizing the workforce, blue-zone AG assists the mobile workers to have a full overview of their customer preferences that lead to qualified actions and increased customer satisfaction,” says Richard Mayr, CEO, blue-zone AG.
For building a bridge between back office and field service staff, field service, dispatchers and warehouse logistic are seamlessly networked in polumana service, facilitating companies to review SLA approvals and adhere to the proposed terms. polumana service delivers a comprehensive reporting that forms the basis of documentation of the services performed and quick-reacting quality management in the event of an incomplete task. Additionally, the company strategizes on optimizing the internal workflow and shortens the time taken to complete tasks for reducing the work expenses and bringing in full cost transparency for the maintenance provider and its customer. On-site service technicians leverage this service app to have direct access to material lists updated as often as possible from the cloud or on-premises, even in the offline mode. This allows them to establish a direct connection with their headquarter systems for consistency and current data resource. Based on this existing inventory information, the service technicians using polumana app can make binding commitments on order processing and offer suitable spare parts in a pro-active manner, thus boosting the after sales.
On mobilizing the workforce, blue-zone AG assists the mobile workers to have a full overview of their customer preferences that lead to qualified actions and increased customer satisfaction
The uniqueness of blue-zone AG stems from its fast implementation cycles, up to three months worldwide. Furthermore, the modular concept of the app solution allows customers to pick functionalities they most require. “blue-zone AG is unique in the market to offer an offline mobile solution that uses a fully integrated approach and illustrates a complete customer life cycle with marketing, sales, and service processes,” adds Mayr. “With our solutions, there’s a clear cost advantage due to an out-of-the-box modular concept and complete real-time documentation of technical service work.”
Organizations across industries such as lifestyle, spare parts, furnishing, energy, pharma, and medical technology have benefited from blue-zone AG’s solutions. In an instance, blue-zone AG assisted a manufacturer of cleaning products and service provider for industrial cleaning machines, DR. SCHNELL Chemie, to address the challenge pertaining to paper-based processes used by its field technicians for documentation of service activities for its customers. blue-zone AG’s service app helped the client to digitalize their processes and build interfaces, thus bringing in transparency and optimizing their performance.
In the future, blue-zone AG plans to foray into the IoT business unit, combining it with the mobile computing business unit. “We are also developing a solution for customized predictive maintenance,” Mayr reveals.