blue-zone AG: Empowering Field Force with Mobile and Cloud Computing

For building a bridge between back office and field service staff, field service, dispatchers and warehouse logistic are seamlessly networked in polumana service, facilitating companies to review SLA approvals and adhere to the proposed terms. polumana service delivers a comprehensive reporting that forms the basis of documentation of the services performed and quick-reacting quality management in the event of an incomplete task. Additionally, the company strategizes on optimizing the internal workflow and shortens the time taken to complete tasks for reducing the work expenses and bringing in full cost transparency for the maintenance provider and its customer. On-site service technicians leverage this service app to have direct access to material lists updated as often as possible from the cloud or on-premises, even in the offline mode. This allows them to establish a direct connection with their headquarter systems for consistency and current data resource. Based on this existing inventory information, the service technicians using polumana app can make binding commitments on order processing and offer suitable spare parts in a pro-active manner, thus boosting the after sales.

The uniqueness of blue-zone AG stems from its fast implementation cycles, up to three months worldwide. Furthermore, the modular concept of the app solution allows customers to pick functionalities they most require. “blue-zone AG is unique in the market to offer an offline mobile solution that uses a fully integrated approach and illustrates a complete customer life cycle with marketing, sales, and service processes,” adds Mayr. “With our solutions, there’s a clear cost advantage due to an out-of-the-box modular concept and complete real-time documentation of technical service work.”

Organizations across industries such as lifestyle, spare parts, furnishing, energy, pharma, and medical technology have benefited from blue-zone AG’s solutions. In an instance, blue-zone AG assisted a manufacturer of cleaning products and service provider for industrial cleaning machines, DR. SCHNELL Chemie, to address the challenge pertaining to paper-based processes used by its field technicians for documentation of service activities for its customers. blue-zone AG’s service app helped the client to digitalize their processes and build interfaces, thus bringing in transparency and optimizing their performance.

In the future, blue-zone AG plans to foray into the IoT business unit, combining it with the mobile computing business unit. “We are also developing a solution for customized predictive maintenance,” Mayr reveals.